Online on our website. Orders placed on our website flow seamlessly into our warehouse so you can recieve your order sooner.
(1) All major debit & credit cards are accepted well as Google & Apple Pay
(2) Trade clients may also be eligible to pay on account (subject to approval)
(3) Klarna and other pay by installment methods are coming soon...
At the final point of checkout. So don't worry, keep browsing and adding to your basket. You'll only be charged once when you complete you checkout.
When it comes to linens and towels, we believe we offer everything you need. Whether you're looking for duvet covers, bed sheets, towels, curtains or even some home accessories such as cushion covers, throws or bedspreads, we have you covered. Whether you're looking for something 'hotel feel' with a high threadcount or high GSM or even something more affordable and easy care, we have something suitable for everyone. Our bedding designs range from trend driven geometrics, to beautiful florals, to quirky photographic designs perfect for gifting. Rapport Home is proud to be one of Britain's preferred household soft furnishings suppliers to retailers of all sizes.
The team at Rapport Home are always number crunching to ensure we always have enough stock to satisfy all our clients needs. If we happen to be sold out of a particular option you're after, the purchase grid on a product page will show you when you can expect this option to be back in stock; you'll even have an option to sign up for a free email notification for when we're back in stock. If a product is marked as discontinued and you still really want it, please get in touch with us about placing a special bulk order.
Textile products are made from natural fibres and taking care of them in the right way will maximise their lifespan. All our products come printed with detailed care instructions on the packaging. These include whether something is machine washable, suitable for the tumble dryer or even any ironing instructions. All these instructions are also found listed on our product pages and downloadable within our product spec sheets.
We offer two levels of shipping on web orders:
(1) Trade Customers: Standard Delivery (2-5 working days) This is free for all orders over £500, otherwise costs £15
(2) Personal Customers: Standard Delivery (1-3 working days) This is free for all orders over £30, otherwise costs £3.99
Once your order is dispatched you will receive an order dispatch confirmation email which will mention the name of the courier and tracking numbers (if applicable). Smaller orders are usually delivered via UPS or Hermes and are trackable. Larger orders are usually delivered via national pallet couriers and not trackable. Should your order not be with you within the specified delivery window, please get in touch and our logistics team will be more than happy to help you locate it.
Most of our specialist couriers will require a signature on delivery. Though through the pandemic, many have resorted to alternates to actual signatures to allow for social distance to be kept.
All export orders are by default sold on an “Ex-Works” basis; it remains the customers responsibility to arrange collection from either of our Luton or Manchester depots (please mention your preference in the Order Comments).
In order to benefit from the 0% export rate of VAT, you will be required to provide proof the goods have been exported out of the UK in line with current HMRC guidelines.
Rapport Home is separately able to arrange for transport of your order to your destination country on a “DAP – Delivered at Place” basis at an additional cost; please request a quote in the Order Comments field if this is required.
Returns are rare but here at Rapport Home we like to make the return process as effortless as possible. Please email us on web@rapporthome.co.uk mentioning your Invoice number, items and the reason for your return. Once your return is approved, goods must be sent back to us in their original packaging to qualify for a credit note or refund. Goods must be delivered to Rapport Home Furnishings, Unit 23 Cosgrove Way, Luton, Bedfordshire, LU1 1XL. Please ensure you use a reliable courier to return the goods as Rapport cannot be held responsible for goods lost in return transit.
As a trade supplier, we only accept returns for faulty goods returned in their original packaging. We typically require faulty goods to be returned within 14 days of receipt.
Refunds or credit notes (for trade account clients) will always be issued within 5 working days of receipt and inspection of the returned items.
Our mission is to help clients bring high quality and trend driven textiles into homes at affordable prices. Our team are here to support buyers with all aspects of the buying process from product selection, bespoke packaging to longer term planning, promotions and performance review.
Whether you’re searching for duvet sets, bed sheets, towels, curtains or other accessories, our talented in-house designers have ensured our collection has something to meet all tastes. Looking for specific trends or themes? Looking for a particular quality fabric? Looking to hit a certain price point? Interested in volume or clearance offers?
Our experienced team can help you curate a tailored collection matching your needs.
Choose the right products and package
Whether you’re searching for duvet sets, bed sheets, towels, curtains or other accessories, our talented in-house designers have ensured our collection has something to meet all tastes.
Looking for specific trends or themes? Looking for a particular quality fabric? Looking to hit a certain price point? Interested in volume or clearance offers?
Our experienced team can help you curate a tailored collection matching your needs.
Anyone who wishes to become a stocklist fo Rapport Home products for resale. To benefit from our competitive trade pricing you just need to spend £500 per order and that includes free mainland UK shipping!
It only takes seconds to request a trade account online today. While your trade account application is under review you will still be able to browse through our catalogue to make your selection. Please do note that trade pricing will only be unlocked on successful approval of your trade account.
It usually only takes 1-3 working days. A little longer if we need to know a little more about you.
Online on our specialist B2B trade website. It has been designed using feedback from our clients to make the buying process as easy and quick as possible.
You will be able to see your trade pricing and our RRPs on site to see the competitive trade pricing we offer from day 1.
Placing larger bulk orders or having direct containers shipped to your warehouse reduce a lot of shipping and handling expenses which we are happy to pass onto our clients.
Access to the Rapport Home Media Library
Downloadable high resolution imagery and product specification to help you market our products effectively and efficiently.
Live stock visibility
Know whats in stock, sign up for free back in stock notifications.
Order anytime, anywhere
Place orders 24/7 online from your PC, tablet or even mobile device.
Multiple fulfilment options
We can deliver to your distribution centres, individual stores or even dropship to your end customer. We understand your need for multiple fulfilment options and have invested heavily in the latest cloud based distribution software to provide you with efficient order dispatch.
Performance monitoring
We recognise that our clients success is the key to our success. Our account managers regularly monitor client performance and are proactive in discussing product performance and sharing broader market insights into which products outperform in particular sales channels.
Plan ahead
It’s never too early to forward plan. Discuss your longer term buying program with us and we will work to ensure you are never out of stock.
Prefer something more unique? Our talented designers regularly work to brief and develop bespoke products and packaging for our larger clients.
All the time. We understand some clients need products in their own Branding and work with some of the industry's most well known Brands to white label for them.
Individual customers are always welcome to place their orders online in the same way our trade customers do.
We encourage you to take advantage of all our promotional pricing and limited time deals. Though do note that only one voucher code may be entered at checkout per order.